Refund policy

Made to order

Every Import Antigravity item is printed or embroidered for you after you place
your order. Nothing is pre-made and sitting on a shelf. That is why we can offer
the range without waste — and it is also why our returns policy differs from a
typical stock retailer.

We will replace or refund, no argument

Contact us within 30 days of delivery if:

- The item arrived damaged
- The print or embroidery is misplaced, faded, cracked or wrong
- You received the wrong item, size or colour
- Your order never arrived

Email us with your order number and a photo of the issue and we will send a
replacement or issue a full refund. You will not be asked to ship the item back.

Change of mind and wrong size

Because each item is manufactured specifically for you, we are generally unable
to accept returns for change of mind or for ordering the wrong size. Please check
the size guide before ordering — our fit is oversized, so if you want a regular
fit, size down.

If you have ordered the wrong size, message us anyway. We would rather help you
than leave you with something that does not fit.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer law.
Customers in the EU, UK and certain other jurisdictions may have additional
cancellation or withdrawal rights, and where those rights apply they take
precedence over this policy. Contact us and we will honour them.

Refunds

Approved refunds are issued to your original payment method. Depending on your
bank or card issuer, funds typically appear within 5–10 business days of us
processing the refund.

Contact

Email us at [YOUR SUPPORT EMAIL] with your order number and we will get back to
you, usually within 24 hours.